Having a pet means having questions, especially when it involves an emergency. Below is a list of frequently-asked questions and answers regarding bringing your pet to our clinic and at-home emergency care.
Our front door is locked at all times, though we are staffed 24 hours a day. Please ring the bell, and our critical care staff will greet you and your pet promptly. Because the safety and well-being of your pet is our first priority, we strive to triage each pet as soon as possible after arrival. To make this possible, our critical care staff will generally perform the initial examination of your pet in the treatment area while you complete a detailed intake form. Timely and efficient care ensures all of our patients, critical and non-critical, receive the thorough treatment they need. If your pet arrives in critical condition, you may be presented with an emergency stabilization consent form. This allows our staff to take all of the precautions necessary to ensure your pet receives the best quality of care in a timely fashion.
After the doctor completes a thorough physical examination on your pet, he/she will discuss a variety of treatment options as well as any diagnostic procedures involved in treatment options. The doctor will go over a detailed estimate with you elaborating on the costs of each recommended treatment.
Do not give your pet any medication or supplement without first getting approval by your regular veterinarian. Some common human medications and supplements can be toxic to your pet, even in very small doses. Also, do not give any medications prior to admitting your pet to Emerald City Emergency Clinic. Even if the medication has been helpful in the past, it may hinder the treatments our veterinarians recommend, due to counter indications between pharmaceuticals.
Please be careful handling your pet if they have been injured. Even the most gentle pet may bite or scratch when hurt. We recommend always transporting cats in a carrier or box. Dogs may be transported using a large bedspread, blanket, or plywood as a stretcher.