When your pet is suddenly injured or seriously ill, it can be one of the most frightening moments you will experience as a pet parent. In these situations, acting quickly truly matters, but so does knowing what to expect once you arrive. Emergency animal hospitals care for patients based on medical urgency, which means there may be a waiting period even when you are anxious and worried.
Understanding the intake, triage, and waiting process ahead of time can help reduce stress during an already overwhelming situation. Here are a few ways you can prepare and help your pet stay as comfortable as possible while waiting for care.
Call Ahead to Find Out the Wait Time
If you are able, calling the emergency hospital before you arrive can be incredibly helpful. Letting the team know you are on the way allows them to prepare for your pet’s arrival and ensure the right staff and equipment are available.
During this call, the team will ask about your pet’s symptoms to better understand how emergent their condition may be. They can also give you a general idea of the current wait time and share helpful guidance for safely transporting your pet. Even a quick conversation can make the arrival process smoother and more reassuring.
Understanding the Triage Process
Emergency hospitals use a triage system so that the most critically ill or injured pets are seen first. While waiting can be difficult, this process ensures that every pet receives care based on medical need.
When you call ahead or arrive, staff may ask about your pet’s age, symptoms, medical history, medications, allergies, and primary veterinarian. A veterinary technician will take vital signs and perform a brief assessment to determine how urgently your pet needs care. Your pet’s triage level may change if their condition improves or worsens, so keeping the team informed is important.
Bring Comfort Items When Possible
If there is a wait, bringing familiar items can help your pet feel safer and more relaxed. A carrier or crate is ideal for transport, but a favorite blanket or bed can also provide comfort. If appropriate, you may want to bring water or a familiar toy to help ease anxiety.
Depending on your pet’s condition, you may wait in the lobby or be brought into a shared or private treatment area. The team will guide you on what is safest and most appropriate for your pet.
Request Regular Updates
It is completely okay to ask for updates while you wait. You are advocating for someone who cannot speak for themselves. Veterinary staff typically reassess waiting patients every 20 to 30 minutes, but you should always let them know if you notice any changes in your pet’s condition. New or worsening symptoms can affect how quickly your pet is seen.
Call Emerald City Emergency Clinic for Emergency Pet Care
At Emerald City Emergency Clinic, we know how stressful and emotional emergencies can be. We offer 24/7 emergency pet care in Seattle, WA. Our emergency veterinary hospital is open 365 days a year, and we will quickly triage your pet’s condition and provide emergency diagnostics and surgical services. Call now to let us know you’re coming in for a pet emergency.